Tata Consultancy Providers: How TCS constructed a strong HR tradition

India is house to many a profitable and revolutionary firm, however some stand out greater than the remainder. With insurance policies focussing on points starting from worker advantages to making a constructive work surroundings and alternatives for development to talent improvement, Tata Consultancy Providers (TCS) has distinguished itself as an awesome place to work from one that’s simply good. In doing so, TCS can be setting the template for different corporations to observe. And this has helped TCS emerge because the top-ranked agency within the BT-Taggd Finest Corporations to Work For in India rating this yr.

TCS—which can see World Head of BFSI Enterprise Group Ok. Krithivasan take over as CEO & MD from incumbent Rajesh Gopinathan on September 15—understands the significance of adapting and exploring new methods of working within the trendy period. “It’s going to assist us enhance the productiveness and consistency of the work that will get delivered, scale back the necessity for governance, up the tempo of supply, and scale back the necessity for peripheral features. There may be a right away and pressing want to supply organisational help for brand spanking new and rising work fashions,” says Milind Lakkad, EVP & CHRO at TCS.

Lakkad expects job definitions to evolve as platforms akin to ChatGPT, Bard and AI cobots (collaborative robots) change into ubiquitous. AI-based instruments/bots, Lakkad says, are being leveraged for a large assortment of methods with an emphasis on recruitment, expertise administration, and many others. And investing in new tech abilities has not solely helped TCS keep within the recreation, but in addition stay updated with rising tech. “Cloud, DevOps and Knowledge Science have now change into horizontal abilities driving expertise improvement, and we have now been incorporating these applied sciences in a number of proactive expertise constructing investments,” he says.

For Lakkad, TCS’s core HR coverage has quite a bit to do with attracting, growing and retaining numerous expertise. “We imagine in constructing a purpose-driven, pleased office, the place each worker is inspired to observe their ardour, thrive collectively and keep hungry. We try to… create a stimulating, rewarding and inclusive office,” he explains. Speaking of inclusion, TCS boasts 35.7 per cent feminine staff and recognises {that a} numerous and inclusive workforce is significant to drive innovation, foster creativity and information enterprise methods. “This yr, TCS reached a major milestone to change into one of many few corporations on the planet using greater than 200,000 girls,” he says.

The corporate’s insurance policies, too, create a extra understanding and supportive surroundings for ladies to work there. As an illustration, TCS gives an optionally available 30 days of paid go away to lady associates post-maternity go away, together with ‘go away with out pay’ based mostly on requirement and eligibility. “We run a TCS-sponsored on-line maternity care programme that provides expectant moms and fathers-to-be professional steerage and counselling by the maternity continuum. We additionally run TCS Rebegin, a possibility for ladies professionals to rejoin the workforce,” he says, including that the initiative advantages girls professionals who’ve taken a profession break and helps them return to the company world.

TCS has additionally launched a versatile work coverage on the maternity continuum together with different advantages that reach past girls workers. “TCS medical insurance now consists of medical insurance coverage for same-sex companions and reimbursement for intercourse reassignment surgical procedure. Additional, LGBTQ+ associates might add their companions as dependents of their insurance coverage coverage,” he elaborates, whereas including that there’s full non-tolerance of illegal, direct and oblique discrimination, harassment and victimisation.

With a workforce of 613,974 until March 2023, whose common age hovers round 31.4 years throughout 153 nationalities, Lakkad says that strategic expertise improvement is a key focus space, which has led them to create a tradition of lifelong studying. The corporate’s ‘One HR’ construction has helped the administration deal with associates’ well-being, enterprise continuity, compliance and fuelled development. “Our reimagined HR technique positions us properly to proceed delivering excellent affiliate expertise,” he says.

Lakkad believes that the corporate’s philosophy of empowering workers, its expertise retention insurance policies and a decentralised organisational construction have helped it with succession planning as properly. “TCS’s philosophy… has resulted in a big and deep bench of management expertise that allows sturdy succession planning and continuity and consistency in technique,” he explains.

TCS has additionally invested deeply in reskilling its expertise, and this, says Lakkad, has established excellent studying ecosystems. As an illustration, near 400,000 associates are part of its flagship Elevate programme that provides studying throughout completely different grades—together with prescription-based studying at junior ranges and subscription-based studying at mid and senior ranges. This helps associates create a model for themselves and for TCS to create development and transformation consultants. “Now we have intensified our deal with equipping our mid-level managers with future-relevant specialised abilities to be the expansion drivers for our prospects. Greater than 83 per cent of the goal affiliate pool are already taking part and near 60 per cent are licensed in varied market-relevant abilities,” says Lakkad.

That, and extra, is what makes TCS stand out amongst its friends.

@PLidhoo