Harvard Pilgrim Well being Care continues to cope with cyberattack: ‘Important impression’ to members
The guardian group of Harvard Pilgrim Well being Care notified regulation enforcement and employed a third-party cybersecurity agency to research the foundation reason for the ransomware incident. (Matt Stone/Boston Herald)
Harvard Pilgrim Well being Care is continuous to cope with the fallout from a cyberattack that has sparked a “important impression” to members and suppliers, the native well being care large stated Wednesday.
Point32Health, the guardian group of Harvard Pilgrim Well being Care and Tufts Well being Plan, on April 17 recognized a cybersecurity ransomware incident that has affected Harvard Pilgrim Well being Care methods.
9 days later, the Canton-based firm was nonetheless coping with the aftermath of the cyberattack.
“The ransomware incident impacting Harvard Pilgrim Well being Care methods, which we recognized on April 17, stays an lively incident,” Point32Health stated in an announcement. “Out of an abundance of warning, we proactively took entry to just about all of Harvard Pilgrim Well being Care methods offline.”
“We acknowledge the numerous impression that is having on our members, suppliers, prospects and distributors,” Point32Health added. “We proceed to do every thing we will to help and help them till our methods are again on-line.”
The guardian group of Harvard Pilgrim Well being Care notified regulation enforcement and employed a third-party cybersecurity agency to research the foundation reason for the ransomware incident.
“Our prime precedence is to make sure our members proceed to have entry to care,” Point32Health stated. “We’re working diligently to revive the impacted methods as shortly and as safely as attainable.”
Tufts Well being Plan, Tufts Medicare Most popular and Tufts Well being Public Plans methods weren’t affected.
The corporate has taken a number of steps within the wake of the cyberattack, together with organising a customer support telephone line for impacted Harvard Pilgrim Well being Care members who’ve pressing medical wants (800-260-0574).
“Whereas we work diligently to revive affected methods as shortly and as safely as attainable, our crew is working across the clock to make sure Harvard Pilgrim Well being Care members obtain the companies they want,” Point32Health stated.
“We take the privateness and safety of the information entrusted to us significantly,” the corporate added. “If throughout our investigation we decide any people’ delicate info is concerned on this incident, we’ll notify them in line with relevant regulation.”
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