Celebrating 60 Years of CVS Well being with Lea Bousquet

Turning again time

As we speak, as a safety coordinator Lea checks in as much as 3,000 colleagues a day, in addition to guests. President and CEO Karen Lynch visits ceaselessly. “She’s very personable,” Lea says, including that she treats everybody, CEO and cleansing crew, with the identical courtesy. As a part of her job, Lea additionally handles 911 calls and confidential conditions.

“You recognize, I began once we solely had 250 shops, we now have over 9,000.”

Lea’s first job was within the billing division, “I manually keyed in 200 insurance coverage claims a day.” Through the years she labored in merchandizing and as an administrative assistant. “I used a typewriter again then.”

When requested about CVS Well being celebrating 60 years, Lea gushes. “I’m so proud. I would like everybody to really feel the way in which I do – that CVS is the most effective firm to work for.”

As for phrases of knowledge, “Deal with individuals such as you wish to be handled. They might not bear in mind what you stated, however they’ll bear in mind the way you handled them.”

Oh, and about Lea’s uncanny skill to recall names. “There’s no cheat sheet,” she swears. “And I don’t know if I’ve a photographic reminiscence. I simply put a reputation to a face, and I assume as a result of I really like my job and I really like the individuals I work with a lot I bear in mind who they’re.”

Thanks, Lea, for serving to us rejoice six a long time of welcoming individuals to CVS Well being. #CVSHeartAtWork

Go to the Historical Timeline to be taught extra in regards to the historical past of CVS Well being.

Have you learnt a CVS colleague who brings their coronary heart to each second of our clients’ well being? We wish to hear. E mail us at [email protected]. And, go to our Coronary heart At Work residence web page for extra tales about our fantastic Coronary heart At Work heroes: Heartbeat.